Refund and Returns Policy

Refund Policy

Effective Date: July 29, 2025

Thank you for booking your stay with Thompson Leisure (Pvt) Ltd. We are committed to providing you with a smooth and transparent reservation experience. If, for any reason, you need to cancel or modify your booking, this Refund Policy outlines your rights and our procedures.

Cancellations

We follow the same cancellation policies as listed on our official Airbnb listings for each property (Flexible, Moderate, or Strict). You will be shown the applicable policy before confirming your reservation through our direct booking system on thompson.lk.

Refunds

If your cancellation is eligible for a refund under the chosen policy:

• Your refund will be processed through PayHere.lk, our secure payment gateway.
• Refunds will be credited to the original payment method used during booking.
• Please allow up to 14 working days for the refund to reflect, depending on your bank or card provider.

Non-Refundable and Non-Returnable Services

The following are non-refundable:

• No-shows or early departures.
• Bookings that violate property rules or terms of stay.
• Charges for damages or rule violations.

Modifications and Date Changes

Changes to reservation dates or guest counts may be considered, subject to availability. Please contact our customer support team as early as possible.

Contact for Refund Requests

For refund questions or cancellation assistance, please email us at [email protected].

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Privacy Policy

Effective Date: July 29, 2025

At Thompson Leisure (Pvt) Ltd, we are committed to safeguarding your personal information and ensuring transparency in how your data is used when you interact with our website or services.

Information We Collect

When you make a reservation or inquire through our website, we may collect:

• Your name, email address, and phone number.
• Booking details such as check-in/out dates, number of guests, and property selected.
• Technical data including your IP address, browser type, and device information (via cookies or analytics tools).

We do not collect or store credit/debit card information. All payments are handled securely via PayHere.lk.

How We Use Your Information

We may use your information to:

• Confirm and manage reservations.
• Provide customer support and service communications.
• Send important updates regarding your stay.
• Improve our website and user experience through analytics.
• Send marketing emails or offers (only if you’ve opted in).

Sharing of Information

We do not sell or rent your personal data. Your information may be shared only with:

• PayHere.lk for secure payment processing.
• Our trusted booking assistants or housekeeping service providers (for coordination of your stay).
• Legal authorities if required under applicable laws.

Data Security

We use industry-standard security protocols and technologies to protect your information from unauthorized access. However, no system is 100% secure. You are encouraged to use strong passwords and practice safe browsing habits.

Your Rights

You may request to:

• Access, correct, or delete your personal information.
• Opt-out of promotional communications at any time.

Please contact us via email for such requests.

Updates to Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of our website constitutes your acceptance of any changes.

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Terms & Conditions

Effective Date: July 29, 2025

Welcome to Thompson Leisure (Pvt) Ltd. These Terms and Conditions govern the use of our website thompson.lk, and the booking of our villas and apartments. By making a booking through our platform, you agree to abide by these terms.

Use of Website

• You must be at least 18 years old to make a reservation.
• You are responsible for ensuring that the information you provide is accurate and complete.
• You may not use the site or services for unlawful purposes.

Booking & Payments

• All bookings must be paid in full at the time of reservation via PayHere.lk.
• We reserve the right to cancel or reject bookings due to suspicious activity, incorrect pricing, or availability errors.
• By confirming a booking, you authorize PayHere.lk to process your payment securely.

Check-in and Guest Behavior

• Self check-in details will be provided after payment confirmation.
• Guests must comply with all house rules, including noise limits, guest limits, and pet policies.
• Violations may result in cancellation without refund and additional damage charges.

Property Use

• Our properties are offered for personal accommodation only.
• Unauthorized commercial use, events, or subletting is prohibited.

Damages and Liability

• Guests are responsible for any damage to property during their stay.
• We are not responsible for accidents, theft, natural disasters, or disruptions beyond our control.

Intellectual Property

All content on thompson.lk including images, text, branding, and layout, is owned or licensed by Thompson Leisure (Pvt) Ltd. Use or reproduction without permission is prohibited.

Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of the website or booking platform implies acceptance of the latest terms.

Contact Us

For questions about bookings, terms, or policies, contact us at: [email protected]